Regulatory

COMPLAINTS POLICY

I always endeavour to provide the best service and products for my customers. However, on rare occasions, I recognise that there may be times where my customers may not be completely satisfied.

To ensure I am able to put things rights as soon as I can, please read my complaints procedure below and I will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to my usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact me as soon as you can in order that I can rectify any problems as soon as possible.

Either call me on 07770757207, or email me at SouthamptonCarpenter@gmail.com

I aim to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Complaints
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/